Frequently Asked Questions
HOW DO I GET FREE SHIPPING ON MY ORDER?
Orders over $300 receive free shipping!
WHEN WILL I RECEIVE MY ORDER?
Orders are generally processed within 1–3 business days of being placed. Once Shipped: 2-7 Business Days.
HAS MY ORDER SHIPPED?
Once your order ships you will receive a confirmation email. This email will contain a tracking number, this number will have the most up to date information on the status of your delivery. No tracking number? Please contact us!
WHAT DO I DO IF MY PRODUCT SHOWS UP DAMAGED?
If you receive any broken items, please take pictures right away and contact us within 24 hours of the arrival, they will help you with the next steps
WHAT COUNTRIES DO YOU SHIP TO?
We currently accept online orders within the United states. Any orders for the Canada should be placed on our Canadian Website, click the following link to direct yourself: www.mikuniwildharvest.ca
WHY WAS MY CREDIT CARD DECLINED?
A credit card transaction can be declined for several reasons, here are the most common:
Incorrect credit card number or expiration date • Insufficient funds • Billing address and or postal code does not match address on file with credit card company • Bank or credit card company is experiencing technical issues • If a large number of online purchases are made in a short period of time, some banks will reject some of the charges as a fraud prevention measure.
Shipping Information
- Please note that orders will be processed 1-3 business days after they are placed. Once shipped: 2-7 Business Days.
- Orders over $300 receive free shipping!
- We offer flat rate shipping of 24.99 for any orders under $300.
INTERNATIONAL SHIPPING
Currently we only offer shipping to addresses within the United States & Canada. We do have distributors in other areas of the world so please get in touch with us and we will try to connect you with them. Please click the following link to direct yourself to Canadian website: www.mikuniwildharvest.ca